Terms and Conditions – Maastrichter

Last updated: 6 August 2026

These Terms and Conditions (“Terms”) apply to your use of the Maastrichter website, available through maastrichter.com, maastrichter.nl, and maastrichter.eu (together, the “Website”), and the Maastrichter Card subscription service (together, the “Service”).

Please read these Terms carefully before using the Service or purchasing a subscription. By using the Website or purchasing a subscription, you agree to these Terms.

1. About Maastrichter

The Service is operated by:

Goldenrod Consultancy (KVK number 72878584)

Trading as: Maastrichter
Havenstraat 14B
6211 GJ Maastricht
The Netherlands
Email: info@maastrichter.nl

2. Scope of these Terms

These Terms govern:

Your access to and use of the Website;
Your use of Maastrichter content, listings, and links;
Your account with Maastrichter, if you create one;
Your Maastrichter Card subscription, if you purchase one; and
The relationship between you and Maastrichter concerning the Service.

The separate terms, privacy notices, booking conditions, cancellation policies, and payment conditions of event organisers, restaurants, deal providers, ticket sellers, payment providers, and other third parties may also apply to a purchase or service offered by those parties. Maastrichter is not a party to those separate arrangements.

Nothing in these Terms limits rights that consumers have under mandatory applicable law, including Dutch consumer law and applicable EU consumer-protection rules.

3. Maastrichter as an information portal and intermediary

Maastrichter is an independent web portal that collects and presents information about events, promotions, restaurants, offers, and deals in the Maas-Rhine Euroregion from organisers, venues, restaurants, partners, publicly available sources, and other third-party sources.

Unless Maastrichter expressly states otherwise in writing:

Maastrichter is not the creator, promoter, organiser, owner, operator, seller, supplier, or provider of any event, deal, restaurant service, ticket, product, or third-party offer displayed on the Website.
Maastrichter does not organise, host, operate, supervise, manage, control, or guarantee any listed event, deal, restaurant, venue, product, service, or partner offer.
Maastrichter provides information about third-party offers and, where applicable, links you to the relevant third party’s website, booking page, ticketing page, or point of sale.
Any contract for an event ticket, restaurant booking, deal, product, or service is entered into directly between you and the relevant third-party organiser, venue, restaurant, ticket seller, merchant, or provider.
Maastrichter is not a party to that separate contract.

The relevant third-party provider is solely responsible for its own offers, listings, availability, pricing, taxes, terms, legal compliance, fulfilment, quality, safety, accessibility, customer service, cancellations, changes, refunds, and the delivery of the goods or services it provides.

Every offer, deal, event, and restaurant page on the Website will clearly identify the relevant third-party provider and state that the provider is responsible for the offer, booking, quality, fulfilment, cancellations, and refunds.

4. Third-party listings, events, deals, and links

We aim to keep Website information accurate and current. However, event details, opening hours, prices, availability, dates, terms, menus, discounts, promotions, ticket conditions, and other listing information may be changed, withdrawn, cancelled, expire, or be inaccurate.

All information on the Website is provided for general information and convenience only and is sourced from the relevant third-party organiser or provider. Maastrichter does not independently verify all third-party information.

You are responsible for checking all material information directly with the relevant organiser or provider before making a booking, attending an event, buying a ticket, purchasing a deal, travelling to a location, or relying on an offer.

Links to third-party websites are provided for convenience only. Maastrichter does not control, endorse, or accept responsibility for those websites, their content, availability, security, privacy practices, terms, products, services, or transactions.

A listing, promotion, or link on the Website does not constitute a recommendation, endorsement, guarantee, invitation to contract, or representation by Maastrichter that the relevant third party or its offer is suitable, safe, compliant, available, or of a particular quality.

5. Tickets, deals, payments, refunds, and cancellations relating to third parties

Maastrichter does not sell, issue, process, fulfil, refund, exchange, replace, or cancel third-party event tickets, restaurant reservations, partner deals, vouchers, or other third-party purchases.

Where the Website directs you to an organiser’s, restaurant’s, merchant’s, ticket seller’s, or partner’s page:

Any payment is made to or through the relevant third party or its payment provider;
The third party’s terms, refund policy, cancellation policy, and payment conditions apply;
The third party is responsible for processing payment, confirming the order, providing the ticket, voucher, deal, product, or service, and handling related customer support;
Any request relating to payment failure, duplicate payment, non-delivery, cancellation, postponement, change of date, refusal of entry, refund, chargeback, quality issue, safety issue, complaint, or other claim concerning that third-party purchase must be directed to the relevant third party; and
Maastrichter is not responsible for a third party’s decision to accept, reject, cancel, alter, postpone, refund, or refuse a booking, ticket, deal, or service.

This section does not apply to payments for a Maastrichter Card subscription made directly to Maastrichter. Those payments are addressed in sections 7 through 11.

6. Maastrichter Card and partner offers

The Maastrichter Card is a subscription service that gives subscribers access to then-current offers, benefits, promotions, or discounts made available by participating partners at the time of use.

What the Maastrichter Card is:

The Maastrichter Card gives you access to the Maastrichter Card platform and the offers made available by participating partners at the time you use the Card. It is not a ticket, reservation, voucher, gift card, or guarantee of any specific saving, experience, or outcome.

Partner responsibility:

Each participating partner is solely responsible for:

The quality, safety, legality, availability, performance, delivery, customer service, and suitability of its own food, drinks, products, services, premises, staff, bookings, and offers;
Ensuring its offer complies with applicable law, including food-safety, health, licensing, and consumer-protection rules;
Handling complaints, claims, injuries, damages, refunds, and disputes arising from its own products, services, premises, staff, or offers; and
Notifying Maastrichter promptly of any material change, cancellation, suspension, or withdrawal of an offer.

Partner offer conditions:

Partner offers are subject to the partner’s own conditions, capacity, opening hours, availability, exclusions, pricing, booking requirements, and right to verify eligibility. These conditions will be displayed on the relevant offer page where provided by the partner.

Food allergies, dietary requirements, accessibility requirements, health considerations, and other personal needs must be discussed directly with the relevant restaurant or partner before ordering, booking, or attending.

Changes to partners and offers:

Partners may change, suspend, withdraw, or discontinue an offer. Maastrichter will use reasonable efforts to update material changes when notified, but does not guarantee that partner information will always be current or that a specific partner, offer, discount, or benefit will remain available throughout a subscription period.

Maastrichter does not guarantee a minimum number of partners, offers, discounts, savings, reservations, events, or benefits during a subscription period, unless a specific minimum is expressly stated at the time of purchase.

Complaints about partners:

Any complaint, claim, injury, damage, dissatisfaction, refund request, or dispute arising from a partner’s product, service, premises, staff, booking, event, deal, or offer must be raised directly with that partner. The partner’s contact details will be displayed on the relevant offer page.

7. Subscription, price, and payment

The price, billing interval, available subscription plan, included benefits, payment method, and applicable taxes for the Maastrichter Card will be clearly shown before you complete your order.

By placing an order, you confirm that:

You are at least 18 years old and legally capable of entering into a binding agreement;
The information you provide is accurate and complete;
You are authorised to use the selected payment method; and
You agree to pay the stated subscription price and any applicable taxes.

The checkout will display a payment button clearly labelled to confirm the payment obligation, for example: “Subscribe and pay €[amount] per [month/year]”.

Payments are processed through Stripe. The payment provider may apply its own terms and privacy notice. Maastrichter does not store full payment-card numbers or card security codes where payments are processed through the provider’s hosted or embedded payment solution.

After purchase, we will send you a durable confirmation email containing your subscription plan, price, billing interval, renewal date, cancellation instructions, and a copy of or link to these Terms.

We may suspend or terminate access to the Maastrichter Card if payment is unsuccessful, reversed, disputed, fraudulent, or otherwise not received.

8. Automatic renewal

If the subscription is offered as automatically renewing, this will be clearly stated before you place your order and confirmed in your post-purchase email.

Where automatic renewal applies:

Your subscription renews automatically at the end of each billing period unless you cancel before the stated renewal or billing date;
The payment method provided at purchase may be charged for the next subscription period;
The price and billing interval applicable to the renewal will be displayed before purchase and notified to you in advance of any change; and
You may cancel at any time through Membership Account – Maastrichter

Cancellation will take effect at the end of the then-current paid subscription period, unless mandatory law requires otherwise. You will continue to have access to subscription benefits until that period ends.

9. Right of withdrawal for consumers

If you are a consumer and purchase a Maastrichter Card subscription online, you have a legal right to withdraw from the contract within 14 days after the contract is concluded, without giving a reason.

To exercise this right, send a clear statement of withdrawal before the 14-day period expires to:

Maastrichter
Email: info@maastrichter.nl
Address: Havenstraat 14B, 6211GJ, Maastricht, The Netherlands

At checkout, you will be asked to confirm separately and explicitly whether you request that your subscription begins immediately during the 14-day withdrawal period. This confirmation will not be pre-ticked.

If you request that your subscription begins during the 14-day withdrawal period and you subsequently withdraw, you will be charged a proportionate amount for the part of the subscription service supplied before your withdrawal. If the service has been fully performed during the withdrawal period and you requested this, your right of withdrawal may be lost.

Nothing in these Terms removes or limits mandatory consumer rights under applicable law.

10. Changes to subscriptions, partners, benefits, or prices

We may reasonably change the Website, the Maastrichter Card, participating partners, available benefits, technical features, or these Terms where necessary due to changes in law, security, technology, business operations, partner availability, service improvement, or other legitimate reasons.

Where a change materially reduces a benefit of an already purchased subscription, we will provide reasonable advance notice. If a material change negatively affects you, you may have rights under applicable consumer law, including a right to cancel and receive a proportionate refund for the unused subscription period.

We may change subscription prices for future billing periods. We will provide advance notice of a price change. If you do not agree to the new price, you may cancel before the new price takes effect.

11. Account and card use

You must keep your account credentials secure and must not share your account or Maastrichter Card with another person unless we expressly permit this.

You must not:

Use the Service unlawfully, fraudulently, abusively, or in a way that may harm Maastrichter, a partner, another user, or the Website;
Misrepresent your identity or eligibility;
Copy, sell, transfer, reproduce, scrape, exploit, or commercially use Website content, a subscription, or a Maastrichter Card without written permission;
Circumvent technical protections or access restrictions;
Interfere with the Website’s security or operation; or
Use a Maastrichter Card after its expiry, cancellation, suspension, or termination.

We may suspend, restrict, or terminate an account or subscription where we reasonably believe there has been fraud, misuse, breach of these Terms, non-payment, security risk, or unlawful activity. Where appropriate, we will provide notice and a reasonable opportunity to resolve the issue before taking action.

12. Intellectual property

The Website, Maastrichter name, branding, logos, layouts, text, databases, graphics, and other content owned by or licensed to Maastrichter are protected by intellectual-property laws.

You may use the Website for your personal, non-commercial use only. You may not reproduce, distribute, modify, republish, create derivative works from, or exploit Website content without Maastrichter’s prior written permission, except where permitted by mandatory law.

Third-party names, logos, images, trademarks, and content remain the property of their respective owners.

13. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under Dutch or EU law.

Subject to the preceding paragraph and to the maximum extent permitted by applicable law:

Maastrichter is not liable for losses, damages, costs, claims, injuries, disappointments, or expenses arising from third-party events, deals, restaurants, ticket sellers, merchants, organisers, venues, partners, payment providers, or linked websites, including any failure by a partner to deliver, honour, or maintain an offer.
Maastrichter is not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of data, loss of goodwill, missed opportunity, travel costs, accommodation costs, or business interruption.
Maastrichter is not liable for loss arising from inaccurate, incomplete, unavailable, changed, expired, withdrawn, or cancelled third-party listings, offers, deals, events, or content, provided that Maastrichter has not itself caused the inaccuracy through its own misleading presentation or failure to correct a known error.
Maastrichter is not liable for any failure or delay caused by circumstances outside its reasonable control, including third-party service failures, payment-provider failures, internet or telecommunications disruption, cyber incidents, governmental action, severe weather, public-health measures, strikes, or force majeure events.
Where Maastrichter is liable in connection with a paid Maastrichter Card subscription, its total aggregate liability for all claims arising from or related to that subscription is limited to the total amount you paid to Maastrichter for that subscription during the 12 months immediately preceding the event giving rise to the claim.

These limitations apply only to the extent permitted by applicable law and do not affect mandatory consumer rights.

14. Indemnity

To the maximum extent permitted by applicable law, you agree to indemnify and hold Maastrichter harmless against third-party claims, losses, liabilities, costs, and expenses, including reasonable legal costs, arising directly from your unlawful use of the Website, fraudulent or intentional misuse of the Maastrichter Card, infringement of another person’s rights, or deliberate breach of these Terms.

This indemnity does not apply to ordinary consumer complaints, mistakes, or dissatisfaction with a partner’s service, nor to any claim resulting from Maastrichter’s own unlawful conduct or liability that cannot be excluded under applicable law.

15. Privacy

Our processing of personal data is described in the Privacy Policy.

16. Complaints and contact

Complaints about Maastrichter’s own Service or subscription:
Contact us at info@maastrichter.nl. We will acknowledge your complaint promptly and aim to resolve it within a reasonable time.

Complaints about a third-party event, ticket, restaurant, deal, reservation, product, service, payment, refund, cancellation, or quality issue:
Contact the relevant third-party organiser, ticket seller, restaurant, merchant, venue, or provider directly. Their contact details are displayed on the relevant listing or offer page.

Regulatory complaints:
You may also contact the Autoriteit Consument & Markt (ACM) for consumer-protection matters or the Autoriteit Persoonsgegevens for data-protection matters.

17. Applicable law and disputes

These Terms are governed by Dutch law.

If you are a consumer habitually resident in another EU country, you also retain the protection of mandatory provisions of the law of your country of residence where those provisions cannot be derogated from by agreement.

Any dispute that cannot be resolved amicably will be submitted to the competent court in Maastricht, the Netherlands, subject to mandatory consumer-protection rules that may give you the right to bring a claim before a court in your country of residence.

You may also use the European Commission’s Online Dispute Resolution platform for disputes relating to online contracts.

18. Changes to these Terms

We may update these Terms from time to time. The latest version will be available on the Website and will show its “Last updated” date.

For active subscriptions, we will provide reasonable advance notice of material changes. If you do not agree to a material change, you may cancel your subscription before the change takes effect and receive a proportionate refund for the unused subscription period where required by applicable law. Continued use of the Service after the effective date of an updated version constitutes acceptance of the updated Terms to the extent permitted by law.

19. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable by a competent court or authority, that provision will be limited or removed only to the minimum extent necessary. The remaining provisions will continue in full force and effect.